Can't Connect Your Fire TV Device to Wi-Fi?
Troubleshooting Steps
If you're having trouble connecting your Fire TV device to Wi-Fi, try these troubleshooting steps:
1. Power Cycle Your Fire TV
Unplug your Fire TV from the power supply and HDMI input, then wait 60 seconds. Plug it back in and try connecting again.
2. Reset Your Fire TV Remote
If your Fire TV remote isn't working with your Fire TV device, try resetting it.
For a tour of the different Fire TV remotes, including an overview of button placement and features, go to Fire TV.
3. Contact Amazon Support
If you've tried the above steps and you're still having trouble connecting your Fire TV device to Wi-Fi, contact Amazon Support for further assistance.
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